Last updated: June 2025. This Privacy Policy explains how winhq collects, uses, stores, and protects the personal information of Filipino players on our platform. By using winhq, you agree to the practices described here.
When you register for a winhq account, we collect personal details including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, process transactions, and comply with applicable Philippine regulations. We may also collect a government-issued ID or other verification documents when you request a withdrawal or when our compliance team flags an account for review. All documents submitted are handled with strict confidentiality and are only accessed by authorised personnel. You are responsible for ensuring that the information you provide is accurate and up to date at all times.
When you access the winhq platform — whether via browser or mobile app — we automatically collect certain technical data, including your IP address, device type, operating system, browser version, and session activity logs. This data helps us detect suspicious login attempts, prevent fraud, and optimise platform performance for Filipino users across different devices and network conditions. We also collect gameplay data such as bet history, game session duration, and transaction records, which are used for account management, responsible gaming monitoring, and regulatory reporting. Cookies and similar tracking technologies may be used to remember your preferences and maintain your login session. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
winhq uses your personal data solely for the purposes of operating and improving our platform, processing your deposits and withdrawals, verifying your identity, and communicating with you about your account. We may use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional offers relevant to your activity on the platform. Your gameplay data is used internally to personalise your experience, identify responsible gaming concerns, and generate anonymised analytics that help us improve our services. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All data processing activities are carried out in accordance with the Data Privacy Act of 2012 of the Philippines.
winhq does not sell, rent, or trade your personal information to third parties for marketing purposes — ever. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors (GCash, Maya), identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required by law or when we believe disclosure is necessary to protect the rights, property, or safety of winhq, our players, or the public. In the event of a business merger or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change. We will never share your data with third parties for their own independent marketing or commercial use.
We retain your personal data for as long as your account remains active and for a period of at least five years after account closure, in line with Philippine anti-money laundering and financial record-keeping requirements. Transaction records, identity verification documents, and gameplay logs are kept for the full retention period to support regulatory audits and dispute resolution. If you request account deletion, we will deactivate your account and remove non-essential data within 30 days, while retaining legally required records for the mandated period. Anonymised and aggregated data that cannot be linked back to you may be retained indefinitely for analytical purposes. You may request a copy of the data we hold about you at any time by contacting our support team.
Under the Data Privacy Act of 2012, Filipino players have the right to access, correct, and request deletion of their personal data held by winhq. You also have the right to object to certain types of data processing, to withdraw consent where processing is based on consent, and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request. We will respond to all verified data subject requests within 15 business days. We are committed to upholding your privacy rights and will never penalise you for exercising them.
winhq employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account information, multi-factor authentication options for account login, and regular security audits conducted by independent third parties. Our internal access controls ensure that only authorised staff can access personal data, and all access is logged and monitored. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and the National Privacy Commission within the timeframes required by Philippine law. We continuously review and update our security practices to address emerging threats.
winhq uses essential cookies to keep you logged in, remember your language and display preferences, and maintain the security of your session. We may also use analytics cookies to understand how players navigate the platform so we can improve the user experience for our Filipino audience. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites via our platform. You can review and adjust your cookie preferences at any time through your browser settings. Disabling essential cookies may prevent certain platform features from working correctly, including the ability to stay logged in between sessions.
winhq reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify registered users via email or an in-platform notification at least 14 days before the changes take effect. The updated policy will always be available on this page with a revised "last updated" date at the top. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you should stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way winhq handles your personal data, please reach out to our dedicated privacy support team at [email protected]. You may also visit our FAQ page for answers to common privacy-related questions. We aim to respond to all privacy enquiries within 5 business days and are committed to resolving your concerns fairly and transparently.
winhq is built for Filipino players who value both great entertainment and genuine data protection. Register today and play with confidence — your privacy is our priority.